Great project managers know that success goes beyond the triple constraint deliverables and includes managing stakeholder expectations. Three aspects of managing stakeholder expectations are: 

1. Know your stakeholders, 

2. Know what you are supposed to deliver from the perspective of the stakeholder and 

3. Hold your stakeholders accountable to the realities of the project (regardless of the position of the stakeholder, the attitude of the stakeholder, or the availability of the stakeholder). 

This presentation provides tactics to identify, herd and lead stakeholders to ensure a successful project deliverable with minimum project manager stress level.

James T. Brown Ph.D., is president of SEBA® Solutions Inc., a Registered Education Provider for the Project Management Institute. He also has the online training portal for project managers http://OnePdu.com/ and is the author of The Handbook of Program Management published by McGraw-Hill.  James has a patent for a project scheduling methodology, and has received numerous awards including the "NASA Public Service Medal."  James has a Ph.D. in Industrial Engineering, a MS in Engineering and a BS in Electrical Engineering. He is a licensed Professional Engineer (PE), a certified Project Management Professional (PMP) and Certified Speaking Professional (CSP).

James T. Brown Ph.D., is president of SEBA® Solutions Inc., a Registered Education Provider for the Project Management Institute. He also has the online training portal for project managers http://OnePdu.com/ and is the author of The Handbook of Program Management published by McGraw-Hill.  James has a patent for a project scheduling methodology, and has received numerous awards including the "NASA Public Service Medal."  James has a Ph.D. in Industrial Engineering, a MS in Engineering and a BS in Electrical Engineering. He is a licensed Professional Engineer (PE), a certified Project Management Professional (PMP) and Certified Speaking Professional (CSP).